Post-Acute
Experience Management

Surveys and insights
for patient care and employee culture

Cortex logo

Gather feedback from patients, resolve patient concerns, and improve online reviews.

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Detailed Call Logs
Elevate your staff to focus on the details gathered in calls, rather than focusing on making calls.
Cortex logo

Gather feedback from patients, resolve patient concerns, and improve online reviews.

Follow up survey results graph visual
Detailed Call Logs
Elevate your staff to focus on the details gathered in calls, rather than focusing on making calls.
Cortex logo

Gather feedback from patients, resolve patient concerns, and improve online reviews.

Follow up survey results graph visual
Detailed Call Logs
Elevate your staff to focus on the details gathered in calls, rather than focusing on making calls.
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+800 BUSINESSES USES CORTEX
WHO WE SERVE

See Cortex for your level of care:

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Home Health Agencies

I want to become the provider of choice in my network.
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Skilled Nursing Facilities

I want to become the post-acute leader in my local market.
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Geriatricians

I want to become the provider of choice in my network.
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Hospitals

I want to become the post-acute leader in my local market.
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PRoblem

Post-Acute healthcare is hard, with more items needing your attention than you can possibly process in a day.

A suite of solutions designed to address the unique challenges faced by post-acute operators today:
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Employee Experience Management

tools to retain your most valuable resource.
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Patient Experience Management

surveys and actionable insights to improve patient satisfaction.
Solutions

Measurably improve    Key
Performance Indicators that Drive Post-Acute Care

When you follow the Cortex Process, you will see results in the following areas:
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Performance Indicators that Drive Post-Acute Care

Gather feedback from current and former patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and star ratings.
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Reduce Hospital Readmissions

Check in proactively on patients during recovery, streamline patient transitions, predict likely hospitalizations, get real-time alerts when a patient returns to any hospital.
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Increase Employee Retention

Reward high performing care team members, track employee engagement, address employee concerns and retain your best staff members.
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A group of elder people walking happily with wheelchairs, walker, or freestanding
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Grow Your Census

Identify former patients eligible for more care, get real-time alerts when patients go to any hospital, streamline inbound referrals, and participate in more preferred networks.
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Who we are

As former post-acute operators,
we're here to help    

Our team is made up of former skilled nursing and home health operatorswith over 20 years of experience in the post-acute industry. We havehelped hundreds of home health agencies, skilled nursing facilities, andhospitals manage and improve post-acute care.
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800+

Customers Organizations
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1000+

RN Callers
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2,000,000+

Episodes of Care
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6,500,000+

Responses Gathered
Management

End-to-end Outcome Management

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01

Gather

Employee surveys, follow-up calls to patients, and real-time hospital admissions alerts surfaces valuable data at your fingertips.
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02

Intervene

Opportunities for intervention are surfaced in real time in the Cortex platform, allowing you to act quickly.
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Improve

Make measurable strides against patient and employee satisfaction, preferred network participation, and quality of care.
LET'S GO!

Let's get you started .    

Schedule a live, personalized demonstration of Cortex.
Speak with an expert
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TECHNOLOGY

Our Technologies

Whether you’re looking to grow your census, improve satisfaction scores,reduce hospital readmissions, or increase employee retention, Cortex hasthe technologies and services to help you gather, analyze, react, improveand impress. Here’s how we do it:
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CheckUp Calls

US-based Registered Nurses make and record HIPAA-compliant calls to your current and former patients from your phone number.
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Hospital Alerts

Real-time alerts notify you when any current or former patient goes to any hospital in your region.
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Tablet Surveys

Collect feedback from your current patients and family members and improve your NPS.
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Employee Surveys

Simplify the process of gathering actionable feedback from your staff and turning it into meaningful change.
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Transition Manager

Electronically refer patients to and receive patients from another care setting, saving time and reducing readmissions.
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BENEFITS

Platform Features

Included with every subscription to Cortex products and services are core features that are part of our platform and service agreement.
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Opportunity Alerts

Real-time alerts when Cortex makes actionable discoveries to help patients, employees, and your operation..
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Reports and Analytics

Robust analytics provide insightful trends in clinical, operational, and marketing segments.
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EMR Integration

Cortex integrates with your Electronic Medical Records and Employee HR Systems.
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Let's get you started     

Schedule a live, personalized demonstration of Cortex.
Speak with an expert
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Reviews

Real Customer Success

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Hundreds of post-acute providers and hospitals have chosen Cortex tohelp them identify clinical and census growth opportunities via follow-upcalls to their patients.
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"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
Lisa Zindel
OneCare Home Health
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“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
Erik Iverson
Legacy Healthcare
NSI Nursing Specialties logo
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
Dustin Delahoussaye
Nursing Specialties
Ensign Services logo
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."
Eddie Keele
Ensign Services