Post-Acute
Experience Management
Surveys and insights
for patient care and employee culture
Gather feedback from patients, resolve patient concerns, and improve online reviews.
Gather feedback from patients, resolve patient concerns, and improve online reviews.
Gather feedback from patients, resolve patient concerns, and improve online reviews.
+800 BUSINESSES USES CORTEX
WHO WE SERVE
See Cortex for your level of care:
PRoblem
Post-Acute healthcare is hard, with more items needing your attention than you can possibly process in a day.
A suite of solutions designed to address the unique challenges faced by post-acute operators today:
Employee Experience Management
tools to retain your most valuable resource.
Patient Experience Management
surveys and actionable insights to improve patient satisfaction.
Solutions
Measurably improve Key
Performance Indicators that Drive Post-Acute Care
When you follow the Cortex Process, you will see results in the following areas:
Performance Indicators that Drive Post-Acute Care
Gather feedback from current and former patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and star ratings.
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Reduce Hospital Readmissions
Check in proactively on patients during recovery, streamline patient transitions, predict likely hospitalizations, get real-time alerts when a patient returns to any hospital.
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Increase Employee Retention
Reward high performing care team members, track employee engagement, address employee concerns and retain your best staff members.
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Grow Your Census
Identify former patients eligible for more care, get real-time alerts when patients go to any hospital, streamline inbound referrals, and participate in more preferred networks.
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Who we are
As former post-acute operators,
we're here to help
Our team is made up of former skilled nursing and home health operatorswith over 20 years of experience in the post-acute industry. We havehelped hundreds of home health agencies, skilled nursing facilities, andhospitals manage and improve post-acute care.
800+
Customers Organizations
1000+
RN Callers
2,000,000+
Episodes of Care
6,500,000+
Responses Gathered
WE'RE DIFFERENT
How We're Different:
Cortex is operated and run by registered nurses. We only rely on RNs here in the USA to call patients and take action.
We focus on full operational and clinical improvement, from internal staff engagement, to ensuring patients are happy and healthy at home.
We focus on full operational and clinical improvement, from internal staff engagement, to ensuring patients are happy and healthy at home.
Management
End-to-end Outcome Management
01
Gather
Employee surveys, follow-up calls to patients, and real-time hospital admissions alerts surfaces valuable data at your fingertips.
02
Intervene
Opportunities for intervention are surfaced in real time in the Cortex platform, allowing you to act quickly.
03
Improve
Make measurable strides against patient and employee satisfaction, preferred network participation, and quality of care.
LET'S GO!
Let's get you started .
Schedule a live, personalized demonstration of Cortex.
Speak with an expert
TECHNOLOGY
Our Technologies
Whether you’re looking to grow your census, improve satisfaction scores,reduce hospital readmissions, or increase employee retention, Cortex hasthe technologies and services to help you gather, analyze, react, improveand impress. Here’s how we do it:
CheckUp Calls
US-based Registered Nurses make and record HIPAA-compliant calls to your current and former patients from your phone number.
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Hospital Alerts
Real-time alerts notify you when any current or former patient goes to any hospital in your region.
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Tablet Surveys
Collect feedback from your current patients and family members and improve your NPS.
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Employee Surveys
Simplify the process of gathering actionable feedback from your staff and turning it into meaningful change.
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Transition Manager
Electronically refer patients to and receive patients from another care setting, saving time and reducing readmissions.
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BENEFITS
Platform Features
Included with every subscription to Cortex products and services are core features that are part of our platform and service agreement.
Opportunity Alerts
Real-time alerts when Cortex makes actionable discoveries to help patients, employees, and your operation..
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Reports and Analytics
Robust analytics provide insightful trends in clinical, operational, and marketing segments.
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EMR Integration
Cortex integrates with your Electronic Medical Records and Employee HR Systems.
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Reviews
Real Customer Success
Hundreds of post-acute providers and hospitals have chosen Cortex tohelp them identify clinical and census growth opportunities via follow-upcalls to their patients.
"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
Lisa Zindel
OneCare Home Health
“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
Erik Iverson
Legacy Healthcare
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
Dustin Delahoussaye
Nursing Specialties
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."
Eddie Keele
Ensign Services